Terms & Conditions

Order Confirmation & Deposit

To confirm your order with Lincolnshire Roof Windows, we require written acceptance by email or post, agreeing to the specified works at the quoted price and terms.
No order will be processed until the agreed deposit has been received.
Please note that quotations remain valid for 7 days from the date issued.

Additional Quotation Terms

All quotes are inclusive and valid for 7 days from the date of issue.
Quotations are based on a non-invasive visual survey and may change if hidden issues are uncovered during works.
Any unforeseen issues or additional costs will be communicated clearly before proceeding with any extra work.
In the case of repair works, while we will offer our professional opinion, we cannot guarantee the outcome. We recommend obtaining comparative quotes where applicable.
It is the customer’s responsibility to obtain any necessary permissions, consents, or licences (e.g. from landlords or planning authorities), unless otherwise agreed in writing.
By accepting the quotation, you agree to the payment terms outlined, unless otherwise stated in our communications.
Scaffolding will only be removed after the final payment has been received.
Payments not made within 24 hours of completion may be subject to a 10% surcharge.
Ownership of all goods, materials, and products remains with Lincolnshire Roof Windows until full payment is received.
You agree to ensure the site is ready and accessible for the scheduled works. If the site is not ready, a proportion of the quote may still be chargeable.
Work durations are estimates and may be affected by factors such as weather. Labour costs will remain fixed, regardless of early or delayed completion.
Some works are weather-dependent. We may need to reschedule at short notice, though we aim to complete within the same week where possible.
While we take precautions, we cannot fully guarantee against water ingress if areas are exposed during the works.
Cancellations must be made in writing with a minimum of one week’s notice. Cancellations within 7 days may incur a fee.
While rare, vibrations from the works may result in minor cracks to internal plasterwork. These are cosmetic and not structurally concerning, and we cannot accept liability for them.
If parking restrictions apply, parking permits must be provided. Otherwise, any associated parking costs will be added to the final invoice.

Decoration and Interior Finishes

We cannot guarantee that your existing plasterwork will meet the new window frames perfectly, and additional internal finishing may be required.
Every care is taken during installation, but we cannot guarantee the avoidance of marks or minor damage to interior decorative finishes.
Following installation, internal plastering or decorating may be required.
Our quotations do not include costs for internal decoration or plastering, and we do not currently provide these services. Any such work is to be arranged by the customer separately.
If you would like assistance sourcing a contractor for this, please let us know.

Cancellation Rights

You have the right to cancel your contract within a 30-day period:

If work has been carried out, Lincolnshire Roof Windows reserves the right to charge for reasonable costs incurred up to the cancellation date.
If no work has been undertaken, payments made will be refunded within 30 days.
For bespoke or non-standard order items, reasonable costs incurred in ordering or manufacturing may be charged.

More information on your rights is available at: www.legislation.gov.uk

Repair or Maintenance Contracts

Cancellation terms do not apply to urgent repairs or maintenance where:

The service is to be carried out immediately and the customer has agreed to this in writing.

However, we offer a 30-day cancellation period without penalty where no work has commenced. Purchased goods may incur a reasonable handling fee. Notice must be given via email with a read receipt or by Recorded Delivery.

Customer Default or Insolvency

If you fail to meet your obligations or become insolvent, we may:

Demand immediate payment of all outstanding sums;
Suspend ongoing or future works;
Cancel any contracts without liability;
Invoice for any resulting losses or costs.

Payments

Payment is due on the day of satisfactory completion unless otherwise agreed.
Payment terms between 2 and 28 days may be available upon request.
A 20% late fee may apply to overdue invoices unless agreed in advance.
If work is partially completed due to stock issues, 50% of the invoice will be due, with the balance payable on completion.
We accept payment by bank transfer, BACS, or cash. Cheques and card payments are not accepted.
Letting agents, landlords, and third-party clients may be required to pay pro-forma before site attendance.
Invoices not paid within 24 hours may incur a 10% surcharge.

Installation & Service

Please ensure our team has safe access to your property and complies with Covid-19 safety rules.
The area under the window must be clear for ladders and scaffolding.
Delays caused by the site not being ready may result in additional charges.
We are not responsible for issues such as black mould or the condition of internal linings.
One service vehicle parking space must be available. Parking fees may be charged where no permits are supplied.
Congestion and admin fees may also be added where applicable.

Guarantee

Lincolnshire Roof Windows guarantees to repair or replace any faulty products within 12 months of installation, provided that:

The customer has paid in full.
No unauthorised repairs or alterations have been carried out.
Defects are reported within one month of becoming apparent.

Please note:

No guarantee is offered for windows installed below the recommended 15° roof pitch.
Velux® windows, accessories, and electric components are covered by the manufacturer’s warranty.
This guarantee excludes breakage due to physical damage or acts of nature.

We are not liable for leaks from other areas of the roof not included in our works. All materials remain our property until full payment is made.

The guarantee may be void if:

Full payment is not received;
Unauthorised modifications are made;
Defects are not reported in a timely manner;
The window has not been serviced by us annually for up to six years.

Velux® spare parts and accessories carry their own terms. Labour for any replacements due to manufacturer faults is at our discretion. This guarantee does not cover condensation, noise ingress, or air leakage unless specified in the product warranty.

General Terms & Transferability

All guarantees are offered in good faith. If we find any evidence of misuse or third-party alterations, the guarantee becomes void. Any remedial works requested under such conditions will require pre-payment.

Guarantees for full window replacements are transferable to new homeowners. Other services are not transferable unless stated otherwise.

If you have questions regarding any of these terms, please contact us — we’re here to help.